You can find it here: Setup > Writing.

No. A pen need only be licensed once at any computer where the software is installed, after which it will work with any other computer where the software is installed.

No. A pen may be licensed at any computer where the software is installed.

The document will remain disabled. After the trial period ends, a document will become and remain disabled until all pens that wrote on it are licensed.

They are enabled right away. In some cases, the user may need to select Tools > Refresh, or press F5, to see the change.

After the trial period ends, all documents that have received ink from one or more unlicensed pens are disabled. This will manifest itself in the user interface in the following ways:

• Most toolbar buttons, and corresponding menu commands, are disabled

The following message is displayed above the document preview pane.

The Pen Validation screen appears occasionally, listing which pen(s) do not appear to be licensed and listing the following choices:

• Validate pen – Checks for updated pen licensing information. If the pen was licensed at another computer, its record will be added and the document will be enabled.
• License pen – Gives the user the opportunity to license the pen by entering a pen license key. The same thing can be done at Setup > Writing > Add Pen.
• Remind me later – Hides the Pen Validation screen for a few minutes.

In addition to these user interface changes, another important limitation is imposed on Actions once the trial period ends. Specifically, all Actions are prohibited from running on disabled documents, except for the default Action that opens the software.

These steps essentially limit the user’s options (once the trial period ends) to only previewing the document from within the software. Documents cannot be opened, saved, exported, emailed, etc, either by manual steps or by custom Actions.

To reset the digital pen:

1. Take off the digital pen cap.
2. Reset the digital pen by gently tapping the reset button with a paper clip or pencil

1. Take off the digital pen cap and then press the pen tip on a surface while you press the reset button with a paper clip or pencil tip.
2. Continue pressing the digital pen to the surface while you remove the paper clip or pencil tip from the reset button.
3. Hold the digital pen to the surface until thebattery, memory, and Bluetooth status LEDs stop blinking red, and then lift the pen. The digital pen restarts and vibrates to indicate that it can be used again.

The pen should not buzz when writing, apart from the short ‘thuds’ the pen makes when you tick the Send Form box. If your pen buzzes while you are writing, then it may be that it has the wrong firmware version. Contact Support for further information.

TIP: Make sure the paper you are writing on is supported (e.g. on a clipboard). The pen will also keep buzzing if used on bent or crumpled paper or if pressing the pen too hard on the paper.

Select Tools – Options – View Search Tab and then select the required criteria.

The Pen will not delete any data until it can connect to a phone and the message has been sent to the phone. Data can only be lost from the pen if the pen memory has been deleted through a pen master reset.

Make sure the digital pen is fully charged. Insert the digital pen into the USB cradle to recharge the battery. If recharging does not correct the problem, the battery may be dead. 

1. Make sure your computer is turned on.
2. Make sure the USB cradle is connected to your computer’s USB port.
3. Try using another USB port on the computer.
4. Try plugging the USB into the wall charger.

This can be due to the following scenarios whereby your pen will buzz red after approx 5-10 seconds when you tick Send on the document:

• No Bluetooth connection between the pen and phone -> Make sure the pen is paired to the phone
• Bluetooth is not activated on the phone -> Confirm that Bluetooth is set to On and the phone’s visibility is set to Shown to All
• The pen does not have enough battery charge and power is about to run out -> Refer to the Pen Guide to check battery status
• The phone is switched off or not near the pen for Bluetooth connection -> Make sure the pen is within 1-2 metres of the phone.

TIP: Another option also is to restart the phone and try to tick the Send Form box again on the document.*

(*disclaimer – please be aware that this could result in a blank form being sent.) 

You should see some sign of Bluetooth activity or symbol on the phone. Make sure Bluetooth is switched On and the “Phone’s visibility” is NOT hidden. This varies depending on phone model.

 If the digital pen does any of these things, you may need to reset it:

1. Does not turn off when you put the cap on.
2. Does not vibrate after you mark an Anoto pidget box.
3. Vibrates when you attempt to write with it.

It is necessary to set the libraries for each Fastdox to point at the same network
folders, it is then possible to print from one pc and dock at another.

Why is my digital pen flashing red and not synchronising with
fastdox?
 

Digital pens manufactured prior to 2008 require a firmware upgrade, please contact
your relevant Digital Pen supplier for details.

Time stamp synchronisation can be set up to automatically take place within the
Anoto Pen Director Platform. Select the icon in the bottom right hand corner of the
screen, select ‘synchronisation’ and select ‘Set pen time' each time is docked.

For example if you are having problems with email, save or print.

It may be that the registration of your pen key has been lost or not originally
completed, press F5 to refresh the program and re-enter your pen key.

Printing

LIKELY CAUSE
User has attempted to exceed a predetermined pattern consumption limit.

RESOLUTION
Investigate legitimacy of pattern consumption. If pattern consumption is legitimate, request a higher limit for user. With your request, include

(1) ActivationId from COMM-015 message window, or
(2) Software ID from application’s Help >About… window.

LIKELY CAUSE
User is trying to use a printer:
(1) that is no longer installed,
(2) whose name has been changed, or
(3) whose share name has been changed.

RESOLUTION
In application Setup > Printing, remove incorrect entry from list of printers configured for digital paper printing, then use Add Printer wizard to set up printer with correct name.

LIKELY CAUSE
User has a GDI printer configured with an incompatible printer profile. Specifically, the printer profile contains “setpagesize=1”, which causes GDI printers to fail.

RESOLUTION          
Change to a printer profile made for GDI printers, i.e., “Laser default (GDI)”, “Laser default” or “Inkjet default”, then try again.

LIKELY CAUSE
User is trying to quick print to a PCL printer that was set up with a previous version of application.

RESOLUTION
PCL drivers are not supported. Download and install either a GDI or PS driver for the printer and set up printer again.

LIKELY CAUSE
User is trying to use a printer:
(1) that is no longer installed,
(2) whose name has been changed, or
(3) whose share name has been changed.

RESOLUTION
In application Setup > Printing, remove incorrect entry from list of printers configured for digital paper printing, then use Add Printer wizard to set up printer with correct name.

LIKELY CAUSE
Ghostscript (required component in digital paper printing) cannot be found.

RESOLUTION
Reinstall application in Repair mode, which will also reinstall Ghostscript.

LIKELY CAUSE
User has a GDI printer configured with an incompatible printer profile. Specifically, the printer profile contains “setpagesize=1”, which causes GDI printers to fail.

RESOLUTION
Change to a printer profile made for GDI printers, i.e., “Laser default (GDI)”, “Laser default” or “Inkjet default”, then try again.

Printing (note that Add Printer Wizard and Quick Print can be successfully completed without the virtual printer on the list)

LIKELY CAUSE
Installation failure or printer inadvertently removed from list.

RESOLUTION

(First attempt)

Run application installer in Repair mode, then restart computer and check for printer on list.

(Subsequent attempt, especially when virtual printer absence coincides with an application update)

1. Open a command window and enter net stop spooler, then Enter.       
2. Open My Computer, go to C:\Windows\System32\, and delete _pdfxp.dll.           
3. In command window, enter net start spooler, then Enter.            
4. Run application installer in Repair mode.            
5. Restart computer and check for printer on list.

• Attempting to set up a PCL printer (see “DP0031/QP0031 (IMAGE_CONVERSION_ERROR)”) 
• Attempting to set up a GDI printer with an incompatible printer profile (see “DP0031/QP0031 (IO_ERROR)”)
• A Ghostscript error has occurred (see “DP0031/QP0031 (…Ghostscript…)”)
• A GAPAT error has occurred (see “DP0031/QP0031 (TEMPLATE_XML_FILE_NOT_FOUND)”)